HR Service Analyst

Atlanta, GA 30303

Posted: 11/05/2018 Industry: Human Resources Pay Rate: $25 to $29 per hour

Encadria Staffing Solutions is currently looking to hire an experienced HR Service Analyst to provide support to Koch Business Solutions in downtown Atlanta, GA.

Roles & Responsibilities:


  • Effectively manage and prioritize cases daily
  • Ability to multi task in a high pace environment
  • Deliver accurate and timely customer support and issue resolution via case or calls
  • Partner with other internal departments, such as HRIT, Payroll, Benefits, Testing, Mergers and Acquisitions Team to ensure the delivery of optimal services and products both internally and externally
  • Participate in projects and department initiatives to implement process improvements, provide high quality delivery of our services, and to exceed our customer expectations
  • Understanding and resolving the compliance impacts and issues of I-9’s

Job Requirements:

  • Bachelor's degree or higher OR at least 2 years of experience processing complex organizational transactions within an HRIT/HR Management System (i.e.: SAP, PeopleSoft, etc.)
  • 1 -2 years of experience working in a professional environment
  • Maintaining confident and sensitive information
  • Experience using MS Office (Outlook, Word, Excel etc.)
  • Experience troubleshooting/problem solving issues
  • Experience collaborating and working on a team
  • 2+ years’ SAP experience
  • 2+ years’ of experience with a case management tool

Preferred Qualifications:

  • Research & Troubleshooting Ability
  • SAP experience
  • Infor experience
  • Experience working with Live Chat
  • Basic payroll Experience
  • 2+ years’ help desk experience

Encadria Staffing Solutions, LLC is an equal opportunity employer. Minority/Female/Disabled/Veteran. Except where prohibited by state law, all offers of employment are conditioned upon successfully completing a background check, passing a drug test. E-Verify is utilized to verify eligibility to work in the United States.

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