Customer Support Specialist
Job Description
Our Team Our team manages the scheduling, rescheduling, and tracking of full truck shipments with a strong customer focus and a solution-driven mindset. We build lasting relationships to become our customers’ preferred logistics partner, creating virtuous cycles of mutual benefit for all involved.
What You Will Do
- Communicate with external customers and carriers to schedule, manage, and support delivery appointments and post-delivery documentation needs, including Proof of Delivery (POD) requests
- Partner cross?functionally with internal teams and external stakeholders to resolve missed deliveries, service-sensitive issues, and documentation gaps in a timely and professional manner
- Track load statuses and POD completion, providing clear, timely updates to internal and external customers
- Analyze trends, workflows, and key performance indicators to identify opportunities for improvement, increase efficiencies, and eliminate waste
- Maintain and update standard operating procedures and documentation related to delivery coordination and POD processes
- Effectively prioritize workload, adapt to changing business needs, and support operational demands by taking on various tasks as needed
Who You Are (Basic Qualifications)
- Experience working with customers
- Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
What Will Put You Ahead
- Experience working in the Supply Chain or Logistics or Transportation industry
- Experience partnering across departments to coordinate logistics and supply chain activities
- Experience using a transportation management systems (TMS) or logistics software to track and manage loads
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
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Meet Your Recruiter
Sarah Stark, CSP
Regional Market Manager
In 2010, I was excited to start a new career with Encadria Staffing Solutions as a Client Service Manager. Little did I know what the next 12 years would have in store...from staffing 100+ summer employees at Georgia-Pacific's Green Bay, WI plant every year to providing on-site staffing services to the facility in Sheboygan, WI, I worked to provide value wherever it was needed. I've worked with numerous amazing clients and helped 100's of candidates find their next career. Since moving into the Midwest Market Manager role, I've worked one-on-one with a dedicated team of Client Service Managers, helping them to find fulfillment in their work and celebrate their successes, as well as my own. Each day I'm proud to work with co-workers who have a shared vision- to be the preferred temporary staffing partner of the Koch companies by providing superior solutions that meet their ever changing needs and staffing strategies.